Niskayuna 911 calls to be handled by new, central dispatch

According to a press release from the Niskayuna Police Department, local public safety dispatch (which handles 911 and other police calls) was officially transitioned to the Schenectady County Unified Communications Center (UCC) earlier this morning. The town’s dispatchers, now county employees, will join dispatchers from the Town of Glenville and the City of Schenectady who are already dispatching for police and fire at the UCC.

The move has created some change in to day to day operations within the police department. There will no longer be a dispatcher at the police department entrance to greet those who walk in. Two phones have been installed in the entrance to the department for calls, instead.

For residents calling from their homes or businesses, the non-emergency number for the Niskayuna Police Department is the same. (518) 374-3159 will still bring the caller directly to the police department phone menu.

However, 911 Emergencies as well as non-emergency requests for service in Niskayuna will now be dispatched from the UCC. Investigative and administrative functions will remain at the Niskayuna Police Department within the Niskayuna Town Hall.

The department will also be working on updating the town’s police department web site so the public can access certain services via the internet.

About the Author

Rebecca Isenhart
Rebecca Isenhart is the reporter/writer for Your Niskayuna, presented by the Daily Gazette of Schenectady.